At Houston Custom Homes LLC, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request estimates or consultations, use our services, or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
SMS Communications & Consent (A2P 10DLC Compliance)
If you provide your mobile phone number, you may opt in to receive SMS messages from Houston Custom Homes LLC. SMS consent is obtained through website inquiry forms, consultation request forms, project estimate requests, or other direct communication where you explicitly agree to receive text messages.
Messages may include project updates, appointment confirmations, consultation reminders, estimate follow-ups, service notifications, and direct customer care communications related to your custom home, framing, or renovation inquiries.
Message Frequency: Message frequency varies depending on your project stage and communication preferences.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out & Help: You may opt out of SMS communications at any time by replying STOP to any message received. For assistance, reply HELP or contact us directly at Houstoncustomhomesllc@gmail.com or (207) 405-1146.
We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.
In addition to mobile messaging data, we collect several types of information:
- Personal Identification Information: Name, email address, phone number, property/project address, and other similar contact details you provide when contacting us or requesting bids.
- Technical Information: IP address, browser type, operating system, and browsing habits through cookies and standard web analytics technologies.
- Usage Data: Information about how you interact with our website, such as pages viewed, time spent, navigation paths, and features accessed.
- Transaction & Project Information: If you enter into a residential construction, framing, or renovation agreement with us, we collect project specifications, billing details, and related contract documentation.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide, operate, and maintain our custom home building, framing, and remodeling services.
- To prepare project estimates, conduct site evaluations, and fulfill contractual commitments.
- To improve customer support, user experience, and website functionality.
- To communicate with you regarding project milestones, scheduling, warranty coverage (including our 10-year workmanship warranty), and customer inquiries.
- To process invoices, contracts, and necessary financial transactions.
- To comply with applicable building codes, legal requirements, and regulatory obligations.
3. Information Sharing and Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Legal Obligations: We may disclose your information when required by law in response to subpoenas, court orders, or enforceable governmental requests, or when necessary to protect our legal rights, safety, or property.
4. Data Security
We are committed to protecting your personal information. We employ industry-standard administrative, physical, and technical security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure, and we cannot ensure or warrant the absolute security of information transmitted to us.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand site usage, and improve page performance. You may choose to disable cookies through your web browser settings; however, doing so may affect certain features and functionality of our website.
6. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data, including:
- The right to access, review, correct, or request deletion of your personal information.
- The right to object to or request restrictions on the processing of your data.
- The right to withdraw consent for communications or data processing at any time without penalty.
To exercise any of these rights, please contact us directly using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any modifications will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we safeguard your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please reach out directly: